Privacy Policy

Sanctuary Digital respects your privacy. This policy explains how we handle information collected through our website and when you contact us about our services.

Information You Provide

When you submit an inquiry or contact us, we collect the information you choose to provide. This may include:

• Your name and business name
• Email address and optional phone number
• Website or social media page
• Services you are interested in
• Project details, preferred contact method, and desired timeline
• Messages and other correspondence you send us

Please do not submit passwords, payment card details, Social Security numbers, medical information, or other sensitive information through the inquiry form.

Website Technical Information

Our website hosting and security providers may process technical information, such as your IP address, browser and device information, requested pages, and access times, to deliver the website, troubleshoot problems, and prevent abuse.

How We Use Your Information

We use your information to:

• Respond to inquiries and discuss your needs
• Prepare recommendations, proposals, and quotes
• Provide requested services and project support
• Maintain business communications and records
• Protect our website and prevent spam or misuse
• Meet applicable legal obligations

Submitting an inquiry does not automatically subscribe you to marketing emails or promotional text messages.

How We Share Information

We do not sell your personal information or share it for targeted advertising.

We may share information with service providers that help us operate our website and business, including website hosting, secure data storage, form processing, email delivery, and customer management providers. Information is shared as needed for those services.

We may also disclose information when required by law or when reasonably necessary to protect rights, investigate misuse, or address security concerns.

Cookies and Tracking

This website does not use advertising pixels or marketing tracking cookies. The website and its providers may use essential technologies needed for functionality, security, and spam prevention.

If we introduce analytics or advertising tracking, we will update this policy and provide any notices or choices required by applicable law.

Email, Phone, and Text Communications

We use your contact details to respond to your inquiry and communicate about requested services, taking your stated contact preferences into account.

Providing a phone number does not enroll you in promotional text messages. Any future promotional messaging program will have a separate signup process and applicable disclosures.

You can ask us to stop nonessential communications by emailing sanctuarydigital@gmail.com. If you separately subscribe to marketing emails, you can unsubscribe using the link provided in those messages.

Information Retention

We retain information as needed to respond to inquiries, provide services, maintain appropriate business records, resolve disputes, and meet legal obligations. Retention depends on the purpose of the information and any applicable requirements.

Information Security

We use reasonable safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided. We may need to verify your identity before completing a request.

We respond as required by applicable law. Some information may need to be retained for legal, security, or legitimate recordkeeping purposes.

Third-Party Websites

Our website may link to Facebook or other external websites. Those websites operate under their own privacy policies. Review their policies before providing information.

Children’s Privacy

Our website is intended for business owners and adults seeking our services. It is not directed to children under 13, and we do not knowingly collect their personal information.

If you believe a child under 13 has provided personal information, please contact us so we can take appropriate action.

Scope of This Policy

This policy covers Sanctuary Digital’s website and direct business inquiries. Websites, forms, and customer communication systems we build for clients require privacy notices that reflect each client’s own practices.

Changes to This Policy

We may update this policy as our website or business practices change. The revised version will be posted on this page with an updated date. We will provide additional notice when required by applicable law.

Contact

For privacy questions or requests, contact:

Sanctuary Digital LLC
Prestonsburg, Kentucky
Email: sanctuarydigital@gmail.com